Terms & Conditions of Sale & Return Policies

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Damaged Merchandise:
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier.

Manufactures Defects:
If a product appears to have a manufactures defect, Email us at service@camping-tents.biz for instructions.  Do not return Items to us without first calling to receive instructions.  

Return Merchandise Policy:
Permission for any return merchandise must be secured from our return department within 30 days of the delivery date.  For questions about returning merchandise please use email to submit a request to our Return Department.  The return of non-defective merchandise when authorized may incur a 20% re-stocking fee and the customer is responsible for all shipping charges.  All returns must be in like new condition and in the original packaging.  Customers that refuse delivery of shipped merchandise will incur a 20% re-stocking fee and the customer is responsible for all shipping charges. 

After a return is authorized by our return department:
1. Return the item to the address given to you by our return department.
2. Include a written explanation of why you are returning the merchandise.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.

We will notify you via phone, mail, or email of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.